Language

Registration and access.

1Can I access the configurator using my Facebook profile?

Yes, you can access the configurator using Facebook. This is the simplest and fastest way. ou don’t have to worry about inserting your name, your e-mail or a password. Once you have clicked on “Access via Facebook”, you will be informed as to which personal details Facebook will communicate to MyRing.

We will not publish anything on your profile.

Customize your jewellery.

2How can I customise a ring, bracelet or pendant?

To customise your jewellery, whether a pendant, bracelet or a ring, you have to use our configurator inside our website. Click on CREATE JEWELLERY and follow the instructions. In addition to these, we have included some video tutorials to help you get the most from the configurator.

Should you not wish to use the configurator, because you are unfamiliar – you can CONTACT US and ask us for what you want. We will be happy to help you just the same!

3Do I have to register to use the configurator?

Yes, registration is free and necessary to allow us to give you the best assistance, from creating your jewellery, to helping with measurements and particularly in the phase of revision of your jewellery carried out by our Staff.

4How much does MyRing jewellery cost?

Inside the configurator, as you choose from the various options available for creating your jewellery (band dimension, finish, precious stones etc.) the price will automatically be updated. Here is a table showing the costs.

5Do you make any form of jewelry?

We answer “potentially yes”; This is because our business has experience in the goldsmith industry for over 40 years, but to carry out any form of jewelry, we need a thorough analysis to support a potentially high cost of spending. There are many factors to consider, including the study of a 3D digital model and the physical realization of a mockup.

If you strongly desire a jewel that does not have the characteristics of a MyRing shape, we invite you to contact us through the CONTACTS section.

6Do you make gold jewelery?

Yes, all MyRing jewels can also be made of yellow, white gold, etc.
For any kind of information or cost estimate, write us through the CONTACTS section.

7Made of surgical steel jewelry?

No, we do not manufacture surgical steel jewelry, we only make jewelry in 925 silver or possibly in gold.

Jewellery configuration.

8Can I insert all the symbols I want?

Of course! Once you have chosen the type of jewellery whether ring, bracelet or pendant, dimensions of the band, type of engraving and finish, you can insert as many symbols or words as you like. You can choose from thousands of symbols, divided by category. They are all included in the price.

9can I insert colored glazes?

Currently it is not possible to insert coloured enamels in the configurator – the process requires a laborious intervention while constructing the jewellery. Should you wish to apply one or more enamels to your jewellery: save it in your personal area and, before purchasing, contact us through the MESSAGE area.

10Can I put a stone over a symbol or word?

Yes, you can. If there are any problems, we will contact you before starting to construct your jewellery and suggest alternative solutions until you are completely satisfied.

11Can I insert an image into the jewellery?

Yes, you can insert any image you like: the face of a person, the head or the silhouette of your pet, or a personal symbol or text designed by you – there are no limits! Our staff will take care of preparing it in such a way that it can be engraved on the jewellery. Naturally, we will suggest alternatives until you are completely satisfied.

Let’s take an example: you have just taken a photo of your lovely dog and would like to engrave it on your ring.

incidere cane gatto

Place your creation on your ring – let’s imagine it has a large bandlow-relief engraved and with a burnished silver finish. Upload the image.

You only want to engrave the head of your dog, so you should resize the image until the required part fits into the area of the ring.

Go ahead and save your creation.

Once you have saved your creation and made the payment, our staff will contact you through the MESSAGE area and show you the revision of your ring before proceeding to construct it.

If you accept our revision, you will be able to receive the finished ring engraved with the image you inserted.

12Why does our staff have to revise the jewellery?

Once the jewellery is configured, size is chosen and the payment is made: we will contact you through the MESSAGE area.

We will take into consideration the size of your ring or bracelet and, depending on this, we will send you a revision of the jewellery. We will align with extreme precision the symbols and words you have inserted and check whether your configuration is OK to go ahead with construction. Considering the size of band you have chosen, should it be necessary, we will suggest a revision in order to make your jewellery more ‘readable’ and more aesthetically pleasing to the eye.

Below we show you an example, assuming that you have chosen:

  • Jewel: BRACELET
  • Dimension of band: LARGE
  • Engraving: RELIEF
  • Finish: BURNISHED SILVER


In addition, we will assume that (as more than often happens) you haven’t worried about making the configuration precise:

We will work to revise your configuration, considering the overall length of your bracelet and the correct alignment of text and symbols:

In this way the design will be optimised, so as to adapt perfectly to the surface area of your jewellery.
This will be the end result.


13Can I visualise my jewellery in 3D?

Yes, you can. You can visualise your jewellery in 3D. This visualisation of the jewellery is obviously just an example and is not exhaustive.

Personal account.

14Jewellery saved.

The configured ring you have saved will remain visible in this section of your personal profile. In ‘jewellery saved’ you can:

  • Visualise the details of your jewellery: image of your creation, the dimensions of the band, the type of engraving and the finish, as well as the price and the options of internal engraving and gift wrapping.
  • Modify the jewellery: If you want to make changes, you can do it.
  • Delete the jewellery: If the creation is not acceptable to you, you can delete it.
  • Duplicate the jewel: you can duplicate the jewel to buy it in different sizes.
  • Choose your size: The instructions for doing this are found in our printable guide: CLICK HERE
  • Insert your creation in the wish list: In this list you can keep the creations you like best.
  • Add your creation to the shopping cart: In this way you can follow all the steps for making the payment.
15Messages.

The MESSAGE area enables you to receive the images of revisions of your configuration. It is also a great tool for communicating with our Staff.

16Public and private wish lists.

The wish lists contain the creations you prefer. You can decide to keep them private or share them and make them public. Why make them public?

Through social media or by sending an e-mail, you can share your creations with your contacts, enabling them to give you a present! Those who receive this invitation and purchase your creation for you will not learn your personal details, apart from your first name and surname. You will receive an e-mail with an image of the creation from the person who has chosen to make you a present of the jewellery.

17Orders and invoicing

In this section you will find the orders made, with full details. In addition, you can download the invoices issued.

18Shopping cart and order completion

SHOPPING CART

In the shopping cart you will find one or more products you want to buy, and you can see the image of your creation, product code, price, chosen size and quantity.

CHECKOUT

At the checkout, you can enter the invoicing and shipment details (if you have not previously entered them in your personal profile). Then, before you can make the payment you must accept our terms and conditions of sale.

Jewel measuring.

19ìWhat size is my finger?

To take the measurement of your finger we recommend you print out our guide: CLICK HERE – the method is very simple.
We have created a video tutorial: CLICK HERE. hould you require assistance, do not hesitate to contact us. We are at your complete disposal.

20What size is my wrist?

To take the measurement of your wrist we recommend you print out our guide: CLICK HERE – the method is very simple.
We have created a video tutorial: CLICK HERE. hould you require assistance, do not hesitate to contact us. We are at your complete disposal.

21What if I have problems with the size of the jewellery?

Before proceeding with the order for your customised ring or bracelet you must clearly understand the necessary finger or wrist size of the person who is to wear the jewellery. However, if the measurement requested should not fit (slightly too loose or too tight) when it is tried on, any jeweller or goldsmith can solve the issue, or of course request information from us. This operation is neither difficult nor expensive.

Shipment and delivery.

22What is the cost of shipment?

EUROPE
The shipping cost will be calculated immediately before payment.

ITALY
The cost of shipping by express courier is always free.

23What are the delivery times?

EUROPE
From the acceptance of our revision it will take 3/5 working days to construct your jewellery and 4 to 5 working days for shipment.
The insertion of stones requires 1 to 2 additional working days.

ITALY
From the acceptance of our revision it will take 3/5 working days to construct your jewellery and 1 to 2 working days for shipment.
The insertion of stones requires 1 to 2 additional working days.

Substitution and cancellation of orders.

24Can I substitute or return the jewellery I ordered?

Since these are customised items, so made at the explicit request of the customer, the goods cannot be returned except in the event of manufacturing defects or in the case of inconsistencies or errors compared with the revision previously accepted by the customer.

25Can I cancel the order?

The order can be canceled by written request in the MESSAGE area no later than 1 hour after receiving the order.

Means of payment.

26What means of payment are there?

Payment may be made using PaypalBank Transfer or Credit Card (MasterCard, Visa, Maestro, Aura, American Express, Discover).

We do not accept cash on delivery payments.

 

MyGift, gift voucher.

27How can I gift a MyGift?

On the MYGIFT page you can choose the characteristics of the jewel you want to give and the digital or paper delivery mode.
MyGift is valid for 6 months from the purchase date. If the person receiving the gift voucher does not use the full amount purchased, we will refund the difference, subtracting taxes in case of payment with PayPal, please see our terms and conditions of sale.

If you have purchased the gift via Email, it will be sent to the recipient within 24 hours together with the promotional code.

If you have purchased the gift via Gift Card, it will be sent to the recipient within 3 working days together with the promotional code.
The express courier takes 4/5 working days.

28

Let’s say for example that the gift received is a:
– Pendant
– Small circle
– Hollow engraving
– Burnished treatment
– Bracelet accessory

Follow these STEP:

  • REGISTER on the website
  • Click on CREATE JEWEL
  • Select the jewel that was given to you inside the configurator: Pendant; Small Circle; Hollow Engraving, Burnished Treatment.
  • Create your jewel as you wish
  • Press on SAVE
  • At this point you can choose the bracelet accessory that was given to you
  • You will be directed to the Saved JEWELS section and will be able to add the pendant to the cart.
  • Inside the cart you can enter the PROMOTIONAL CODE received with MyGift and press the APPLY CODE PROMOTIONAL button

Wear, care, and clean jewel.

29Cleaning and caring for jewellery

General Information

Our customisable jewellery is crafted using silver 925 and gold 750. Some models, on request, are treated with professional galvanic processes (rhodium or palladium plating) that give them shine and different colours. In compliance with European regulations, all our finishes are nickel-free and therefore safe and anti-allergic. Nonetheless, because these are surface finishes, time and wear may cause slight alterations to the colour. We therefore recommend they be treated, as far as possible, with care and that you ensure they are kept in optimum condition for a long time.

Information on silver

like all metals, silver, too, is subject to processes of corrosion that often alter its colour and sheen. With time, moreover, it is possible to notice the appearance of dark spots that in some cases, in a completely harmless way, may also deposit themselves on the skin. This is the classic blackening of silver, due to the formation of a thin layer of sulphur which is generated by the combined action of oxygen with aggressive agents such as sulphur and chlorine, present in the atmosphere. This explains why, although a noble metal, the silver of your jewellery tends to darken as time goes by.

Cleaning and caring for silver jewellery

Here are some tips to keep your MyRing silver jewellery unaltered for as long as possible:

  • Avoid contact with creams, perfumes, detergents and abrasive substances;
  • Whenever you are not wearing it, put it away in a jewellery box or soft cloth;
  • Avoid wearing it in particularly damp environments such as swimming pools, saunas and above all spas;
  • To wash it, use only neutral soaps dissolved in hot water. For jewellery without burnishing only, we recommend the use of specific silver cleaners;
  • Dry it with a soft cloth to avoid scratching the shiny surfaces;
  • Some substances commonly found in our homes (baking soda, solvents, etc.) can alter or eliminate the “burnishing”, that is, the darker parts of some of our jewellery. In this event, it is advisable to contact a professional goldsmith’s workshop that will be able to restore the original features (polishing, galvanizing, burnishing, etc.)
30Once the jewellery is worn, can I restore it?

Our jewellery is made in 925 silver and is hand-crafted. Any maintenance work such as polishing, welding and galvanic treatments is always possible at any jewellery workshop. However, MyRing rremains at your disposal to carry out any kind of work in order to restore your jewellery in the best possible way following signs of wear (scratches, bends, dents, loose stones, measurement variations, etc.)

Authenticity and packaging.

31How is the jewellery packaged?

All MyRing jewellery has its own distinctive packaging comprising a boxcertificate of authenticity and carrier bag.

32Can I receive it with gift wrapping?

Of course. The image shows the type of packaging, closed with ribbon and stickers. Contact us if you decide to send a gift to somebody. In this case, on your explicit request, in addition to the gift wrapping, we could arrange to write his or her name on the certificate of authenticity. The service offered is free.

33Certificate of authenticity

All MyRing jewellery is accompanied by a certificate of authenticity on which we can write the name of the person who will receive the jewellery, in the case of a gift.

Free assistance.

34How can I contact your staff?

If you have registered: ou can contact us through your personal area, in the MESSAGE section.
If you haven’t registered: you can contact us via the CONTACTS section.